Trial Policy
The Saddle Bank offer 5 day trials on all saddles to USA Mainland customers.
The 5-day saddle trial begins on the day the saddle is received by you and includes weekends and public holidays.
We recommend getting a qualified saddle fitter to check the fit and suitability of the saddle during your 5-day trial and ensure it is fit for purpose. You are responsible for ensuring the fitting appointment is scheduled within the 5-day trial. The Saddle Bank will not be held liable for any costs associated with the saddle fitting.
If the saddle is not suitable, you must notify The Saddle Bank by day 5 of the trial. You can notify us by booking the returns courier on our Returns Form page.
The saddle must be returned by day 9; otherwise, $5 per day will be charged for each subsequent day the saddle is returned late, effective as of day 10, up to a maximum of 14 days from the delivery date. Please refer to the buy-back policy if you wish to return the saddle after this time.
Once the saddle has been received back, it is inspected, and your refund will be processed within 3 working days. Please allow 3-5 days for the refund to show on your card/account.
The Saddle Bank charge a postage charge to get the saddle(s) to you. Delivery charges are specified on the Delivery Information Page. The shipping charge is non-refundable. Additional charges for any optional shipping upgrades are also non-refundable.
If you need to return a saddle please book your return via the returns form. The return postage fee is $85 per saddle for mainland USA. You do not need to pay this upfront; it will simply be deducted from the refund due to you. One trial fee is charged per order.
A $25 fee for trialling a saddle, which contributes to the admin, packaging, handling, transaction fees, and recleaning costs associated with the trial, will be deducted from the refund due to you.
When packaging your saddle for return you will need to remove the old address label prior to the courier driver collecting it.
You must be available for the courier to collect the saddle between 08.00-17.00pm on the agreed collection day.
You are liable for the saddle whilst on trial. Please handle the saddle with care. Note any damage caused to the saddle could result in a deduction from your refund due, if returned.
If we do not hear from you by the 6th day after you have received the saddle, we shall assume that you are happy with your purchase, and thereby the sale is final.
New saddles can be tried on, but use must be limited to ensure the saddle remains in a new condition.
Stirrup leathers must be attached underneath the flap to ensure this is not marked.
You can have the saddles for up to 5 days however we request that they are only tried for a limited period, otherwise the condition of the saddle will deteriorate.
Any excessive wear on the saddle will result in a reduction of your refund to reflect the new selling price as an ex-demo saddle.
They make life easier!
I went onto the Saddle Bank website to see if they could sell my saddle for me. I uploaded photos of
Fairfax saddle
I’ve never purchased a saddle like this before.always used a saddle fitter but our local chap didn
Delighted
I cannot recommend the Saddle Bank highly enough. From initial appraisal of the saddle to funds in m
Brilliant Service
Easy to deal with, efficient and trouble free transaction. Sold a saddle to them and very reasonabl
Sold saddle
Sold saddle after loss of horse, such a smooth sale, offered a really good price, sorted out collec
Such an easy process
I had a lovely saddle to sell as it was unsuitable for my boy. My saddler recommended trying the Sa
Saddle for a hard to fit horse
Finding a saddle for my PRE, Quilate, who is notoriously difficult to fit, was turning into a comple
Staff at the Saddle Bank were very helpful and acc...
Staff at the Saddle Bank were very helpful and accommodating. I’d definitely recommend and use t
Saddle sale and purchase
Really easy transaction I have both sold and purchased and found the whole process really easy. Gr
5* saddle selling experience
The whole process of selling my saddle was quick, easy and the price they offered was actually more
Fantastic service
Found a saddle via their Facebook page and in just a few clicks it was ordered, so simple and had th
Fantastic service
The Saddle Bank has been an excellent service. So straight forward. No stress at all. To have the sa
Just Brilliant
Great company. They did everything with such speed, sending emails to keep me informed. Offered a ve
Brilliant
Amazing couldn’t have asked for better x
Excellent service, excellent saddle!
We are over the moon with our second hand Bates saddle purchased from The Saddle Bank. It is in exc
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