Trial Policy

The Saddle Bank offer 5 day trials on all saddles to USA Mainland customers.

The 5-day saddle trial begins on the day the saddle is received by you and includes weekends and public holidays.

We recommend getting a qualified saddle fitter to check the fit and suitability of the saddle during your 5-day trial and ensure it is fit for purpose. You are responsible for ensuring the fitting appointment is scheduled within the 5-day trial. The Saddle Bank will not be held liable for any costs associated with the saddle fitting.

If the saddle is not suitable, you must notify The Saddle Bank by day 5 of the trial. You can notify us by booking the returns courier on our Returns Form page.

The saddle must be returned by day 9; otherwise, $5 per day will be charged for each subsequent day the saddle is returned late, effective as of day 10, up to a maximum of 14 days from the delivery date. Please refer to the buy-back policy if you wish to return the saddle after this time.

Once the saddle has been received back, it is inspected, and your refund will be processed within 3 working days. Please allow 3-5 days for the refund to show on your card/account.

The Saddle Bank charge a postage charge to get the saddle(s) to you. Delivery charges are specified on the Delivery Information Page. The shipping charge is non-refundable. Additional charges for any optional shipping upgrades are also non-refundable.

If you need to return a saddle please book your return via the returns form. The return postage fee is $85 per saddle for mainland USA. You do not need to pay this upfront; it will simply be deducted from the refund due to you. One trial fee is charged per order.

A $25 fee for trialling a saddle, which contributes to the admin, packaging, handling, transaction fees, and recleaning costs associated with the trial, will be deducted from the refund due to you.

When packaging your saddle for return you will need to remove the old address label prior to the courier driver collecting it.

You must be available for the courier to collect the saddle between 08.00-17.00pm on the agreed collection day.

You are liable for the saddle whilst on trial. Please handle the saddle with care. Note any damage caused to the saddle could result in a deduction from your refund due, if returned.

If we do not hear from you by the 6th day after you have received the saddle, we shall assume that you are happy with your purchase, and thereby the sale is final.

New saddles can be tried on, but use must be limited to ensure the saddle remains in a new condition.

Stirrup leathers must be attached underneath the flap to ensure this is not marked.

You can have the saddles for up to 5 days however we request that they are only tried for a limited period, otherwise the condition of the saddle will deteriorate.

Any excessive wear on the saddle will result in a reduction of your refund to reflect the new selling price as an ex-demo saddle.