I found using the Saddle Bank really straightforward. My fitter recommended a specific make and model of a saddle for one of my horses. It was available via the Saddle Bank to trial before committing to buying a saddle that may have not been quite right. My fitter was able to come out, check fit, confirm they were happy, and I didn't have to do anything else! Delivery was prompt, saddle was in the exact condition as described (and even looked a bit newer in person!). I would definitely use this again; much easier than trawling through FB Marketplace to find the right one privately, on the off chance that it'll fit! I also really liked the bar swapping service, as I didn't have any bars of that new make of saddle, and didn't want to invest in any before committing to the saddle. Great concept, super simple, will buy future saddles from TSB!