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excellent customer service
I bought a saddle and had to return it after the trial period had expired. It was all new to me various hiccups happened, especially with the DPD pickup, it would have been very stressful for me but the saddle bank staff sorted it all out over the phone. I would deal with them again
Reply from The Saddle Bank 4 hours ago
Hi Wendy,
Thank you so much for your review.
We’re delighted to hear that our team could help make the process as stress free as possible for you. We completely understand that unexpected hiccups can happen, especially when returns and courier collections are involved, so it’s wonderful to know that our staff were able to step in and get everything sorted for you.
Providing friendly, personal support is something we take great pride in, and we’re so pleased that you felt looked after throughout the process.
Thank you again for your kind words and support. We’d be delighted to help you again in the future!
Best Wishes,
The Saddle Bank Team
Thank you so much for your review.
We’re delighted to hear that our team could help make the process as stress free as possible for you. We completely understand that unexpected hiccups can happen, especially when returns and courier collections are involved, so it’s wonderful to know that our staff were able to step in and get everything sorted for you.
Providing friendly, personal support is something we take great pride in, and we’re so pleased that you felt looked after throughout the process.
Thank you again for your kind words and support. We’d be delighted to help you again in the future!
Best Wishes,
The Saddle Bank Team
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