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I was really surprised my saddle didn’t sell and...
I was really surprised my saddle didn’t sell and I feel the communication by the saddle bank was poor
Reply from The Saddle Bank 21 hours ago
Hi Emma, thank you for taking the time to leave your feedback.
We’re sorry to hear you were disappointed and felt communication could have been better, that’s certainly not the experience we aim to provide. High-end saddles such as Prestige can take longer to sell, as they tend to appeal to a smaller market due to very specific panel configurations, flap lengths, and rider requirements. While all saddles do sell eventually, some brands and specifications naturally take more time than others.
That said, we appreciate your comments and will use them to improve how clearly we communicate expectations during the selling process. Please don’t hesitate to get in touch with us directly if you’d like an update or to discuss your saddle further, we’re always happy to help.
Best Wishes,
The Saddle Bank
We’re sorry to hear you were disappointed and felt communication could have been better, that’s certainly not the experience we aim to provide. High-end saddles such as Prestige can take longer to sell, as they tend to appeal to a smaller market due to very specific panel configurations, flap lengths, and rider requirements. While all saddles do sell eventually, some brands and specifications naturally take more time than others.
That said, we appreciate your comments and will use them to improve how clearly we communicate expectations during the selling process. Please don’t hesitate to get in touch with us directly if you’d like an update or to discuss your saddle further, we’re always happy to help.
Best Wishes,
The Saddle Bank
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