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Not happy
After recurring 5 saddles on trial (previously had saddles on trial before) was quite annoyed at the fact delivery was charged for 3 packages & not 1 along with hire rates, change of bar etc. then a delay in receiving my money all this cost a reduction of £180 would not recommend that to anyone unfortunately
Reply from The Saddle Bank 4 days ago
Hi Yvonne,
Thank you for sharing your feedback, and I’m really sorry to hear that you were unhappy with your recent experience.
I just wanted to clarify a few points so everything is completely transparent. The delivery fees are non-refundable as the courier service has already been provided, and the collection charge reflects the amount we pay in courier and insurance costs to have the saddles safely returned to us. Gullet bar swaps are also non-refundable, as this work is carried out prior to dispatch specifically for your order.
Your refund was processed on the same day the saddles arrived back with us. Once we process a refund, the funds leave us instantly, but banks and card providers can take between 2 and 8 working days to release the money back to your account. Unfortunately, this timeframe is outside of our control.
I’m really sorry that this experience didn’t meet your expectations, as we always want our customers to feel supported throughout the process. If there is anything further we can help with, please just let us know.
Kind regards,
The Saddle Bank Team
Thank you for sharing your feedback, and I’m really sorry to hear that you were unhappy with your recent experience.
I just wanted to clarify a few points so everything is completely transparent. The delivery fees are non-refundable as the courier service has already been provided, and the collection charge reflects the amount we pay in courier and insurance costs to have the saddles safely returned to us. Gullet bar swaps are also non-refundable, as this work is carried out prior to dispatch specifically for your order.
Your refund was processed on the same day the saddles arrived back with us. Once we process a refund, the funds leave us instantly, but banks and card providers can take between 2 and 8 working days to release the money back to your account. Unfortunately, this timeframe is outside of our control.
I’m really sorry that this experience didn’t meet your expectations, as we always want our customers to feel supported throughout the process. If there is anything further we can help with, please just let us know.
Kind regards,
The Saddle Bank Team
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