Return an item
If you need to return an item please do so below via the relevant form below.
Return a Saddle
We hope you love your saddle but if it doesn’t fit or you would prefer something different we completely understand.
Return a saddle
Return Accessories
Have you ordered the wrong size or color and need to exchange? Click below to do so.
Return accessoriesFind out how our 5 day US trial works
Forgotten how it works? Here is a reminder on our trial policy.
Trial PolicyGot a question?
Got a question? You can guarantee we have been asked it before. Find your answer here.
Frequently Asked QuestionsGreat experience quick and easy...
Great experience quick and easy
Saddle part exchange
Fab knowledgeable service, lovely helpful staff. Very easy to deal with
Great customer service
Brought a saddle recently and can’t fault the customer service. Saddle was shipped very promptly.
Great experience
Sold a saddle, received a fair price, great website, service and extremely quick process. Will use a
saddle sale
The Saddle bank gave me a prompt valuation and we’re very helpful and quick in paying me for my sa
Very easy sale , highly recommended
After trying to sell privately and being repeatedly let down we decided to sell our saddle to the Sa
Sold a saddle
Amazing staff to be in contact with. Fast payment and great communication. Definitely would use agai
Great communication and help
They are an amazing team and are really knowledgable. Sold my saddle with them with ease. Price was
Great service
I have sold a number of saddles through the Saddle Bank and also bought saddles to trial. It's been
Saddle
Prompt delivery and easy return
Excellent
Sold my T4 to The Saddle Bank The whole process was so simple & straightforward. From sending in pi
Brilliant!
So I have now purchased and sold a saddle via Saddle Bank. I have to say that both experiences were
Sold my saddle to the saddle bank
The process from start to finish was straightforward and easy. The lady I delt with was very pleasan
Saddle review
Excellent communication. Couldn’t sell saddle locally. Contacted saddle bank. Prompt reply. Fair p
Not happy
After recurring 5 saddles on trial (previously had saddles on trial before) was quite annoyed at the