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Underwhelming experience
I’ve bought from the saddle bank, and found it a really good service. Selling to them is much poorer. My valuation was considerably lower than expected, collection didn’t happen, so I ended up posting at my cost. Upon receipt of the saddle, I was informed that I required flocking. I have bought the saddle new, and truly only used it max 10 times….. so a further £45 deduction. Now awaiting my payment, which was supposed to take 24-48 hours…. But still not arrived. Sell on FB next time. Much better process.
Reply from The Saddle Bank 6 hours ago
Hi Rebecca,
Thank you for your feedback, and we’re really sorry to hear you’ve been disappointed with your selling experience. We are, however, very pleased to hear that you had a good experience when buying from us previously.
Your saddle arrived with us on Friday and is currently being processed through our workshop and accounts team. We normally issue payments within 1–2 working days once processing is complete, however due to the bank holiday weekend, your payment is scheduled to be made on Tuesday.
In terms of the flocking deduction, all saddles are assessed individually by our team on arrival to ensure they meet the standard required for resale, regardless of age or usage. We appreciate this may not have been what you expected and understand your frustration.
We do appreciate you taking the time to share your experience, as feedback like this helps us continue improving our service. We hope that despite this experience, you may consider using us again in the future for selling saddles.
Best Wishes,
The Saddle Bank Team
Thank you for your feedback, and we’re really sorry to hear you’ve been disappointed with your selling experience. We are, however, very pleased to hear that you had a good experience when buying from us previously.
Your saddle arrived with us on Friday and is currently being processed through our workshop and accounts team. We normally issue payments within 1–2 working days once processing is complete, however due to the bank holiday weekend, your payment is scheduled to be made on Tuesday.
In terms of the flocking deduction, all saddles are assessed individually by our team on arrival to ensure they meet the standard required for resale, regardless of age or usage. We appreciate this may not have been what you expected and understand your frustration.
We do appreciate you taking the time to share your experience, as feedback like this helps us continue improving our service. We hope that despite this experience, you may consider using us again in the future for selling saddles.
Best Wishes,
The Saddle Bank Team
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