Return an item
If you need to return an item please do so below via the relevant form below.
Return a Saddle
We hope you love your saddle but if it doesn’t fit or you would prefer something different we completely understand.
Return a saddle
Return Accessories
Have you ordered the wrong size or color and need to exchange? Click below to do so.
Return accessoriesFind out how our 5 day US trial works
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Trial PolicyGot a question?
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Frequently Asked QuestionsExcellent service
Having a discussion with a fellow rider having just purchased a new saddle, she recommended the Sadd
Brilliant company
I sold my saddle to the saddleback the whole process was super easy and super fast with funds transf
Outstanding service
Very quick turnaround and it was easy to arrange the courier for a date/time that suited me. Offered
Good price
Competitive price and fast delivery.
Saddle Purchase
Fast Delivery and saddle is beautiful!
Wonderful
Huge range of saddles, reasonable prices, and lovely to deal with, thank you
Hassle-free
Easy to follow step-by-step process made selling my saddle hassle-free. Thank you! ☺️
Saddle arrived on the selecred day so i had it a c...
Saddle arrived on the selecred day so i had it a couple of days before the saddle fitter was due, pe
GFS Saddle
In the last few months I have sold two saddles to The Saddle Bank and purchased a new GFS from them.
I thought saddle bank were extremely professional ...
I thought saddle bank were extremely professional a very quick clear process, fair estimate offered,
Excellent service
I was delighted with the service - and the saddle! - I received recently from The Saddle Bank - than
Excellent customer services and amazing alternative product purchased
Initially the item I ordered was unfortunately out of stock but I was advised within the hour after
Excellent service
Excellent service. Had issues paying over the website so they called me and sorted it. I then had to
Quick service, helpful advice and efficient return...
Quick service, helpful advice and efficient returns service! Thank you
Selling saddle
Very easy form online. Quick response. Reasonable offer received for saddle. Collection and payment